33bg Privacy Policy

Introduction and Scope

33bg (hereinafter referred to as "we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy describes what information we collect from you when you use 33bg's website, mobile version, or other digital channels, how we use that information, and how we keep it secure.

By using our services, you consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

What Information We Collect

To create your account, manage transactions, and improve the quality of our services, 33bg may collect the following categories of information:

2.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for KYC verification)
• Current address

2.2 Financial Information

• Mobile banking account details — bKash, Nagad, Rocket, Upay
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical Information

• IP address, browser type and version
• Device type, operating system
• Cookie and session data
• Platform access times, page visit history

2.4 Gaming Behaviour Information

• Game play history and preferences
• Bonus usage records
• Betting patterns and win/loss history

Purpose of Data Collection

33bg uses your information only for the following legitimate purposes:

• Account Management: For registration, login, and profile management.
• Age and Identity Verification: To ensure access is restricted to those aged 21 and above only.
• Transaction Processing: To complete deposits and withdrawals securely.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Fraud Prevention: To detect and stop suspicious activity.
• Service Improvement: To conduct analysis for improving the user experience.
• Bonuses and Promotions: To provide offers based on your eligibility.
• Responsible Gaming: To monitor gaming behaviour and intervene when necessary.

Data Storage and Security

33bg gives the highest priority to protecting your personal information. Our measures for ensuring privacy are as follows:

4.1 Technical Security

All your data is transmitted using SSL (Secure Socket Layer) encryption technology. Information stored on our servers is protected with high-level encryption methods. We use firewalls and access control systems to prevent any unauthorised access.

4.2 Data Retention Period

We may retain your information for as long as your account is active and for as long as required to meet legal obligations thereafter. Financial transaction records are generally retained for up to five years.

4.3 Staff Training

33bg staff work under strict confidentiality agreements, and only the staff member whose role requires it may access specific information.

Sharing Information with Third Parties

33bg does not sell or rent your personal information to any third party for commercial purposes. However, limited information sharing may occur in the following cases:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay.
• Service Providers: Game software suppliers and technology partners, who work under strict confidentiality agreements.
• Legal Authorities: When required to comply with a valid legal order or court directive in Bangladesh.
• Fraud Prevention: To assist in investigating financial crimes and fraudulent activity.

Outside of the above cases, we will not share your information with any third party without your explicit consent.

Cookies and Tracking Technologies

33bg uses cookies and similar tracking technologies to improve website functionality and personalise the user experience.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To monitor usage patterns for the purpose of improving service quality.

6.2 Cookie Control

You can decline or delete cookies at any time through your browser settings. However, disabling essential cookies may mean that some features of the platform do not work correctly.

Your Rights and Controls

As a registered user of 33bg, you have the following rights:

7.1 Right to Access Information

You may request a copy of your personal information held with us. Send this request by email to [email protected].

7.2 Right to Correct Information

If any of your information is incorrect, contact our customer support team to have it corrected.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.

7.4 Objection to Data Processing

You have the right to object to certain data processing, including marketing communications. Contact our customer support to do this.

Protection of Minors

33bg strictly prohibits access for anyone under the age of 21. We do not knowingly collect personal information from any minor. If we confirm that someone under the age of 21 is using our services, their account will be suspended immediately and the relevant information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Security Accountability

We are committed to protecting your information to the highest standard, but it is not possible to guarantee that data transmission over the internet is completely secure. You also have certain responsibilities:

• Keep your login password confidential and change it regularly.
• Log out of your account after logging in from a public or shared device.
• If you notice any suspicious activity on your account, notify us immediately.
• Never share your payment account (bKash/Nagad) details with any third party.

Policy Changes and Updates

33bg reserves the right to partially or fully amend this Privacy Policy at any time. For significant changes, we will send a notice to your registered email and display the updated date on the website.

Continued use of our platform after a policy change will be considered your acceptance of the new policy. You are therefore advised to review this page regularly.

Applicable Law and Dispute Resolution

Any dispute relating to this Privacy Policy will be resolved through discussion where possible. If a resolution cannot be reached through discussion, further steps will be taken in accordance with applicable law. If you have any concerns about our collection or use of information, please contact our customer support team first.